Help Desk

Questions, payment problems or feedback? Write to support@dreamword.ai — we answer within 24 hours.

FAQ

How do I start?

Pick a character on Explore and say hi, or design your own in Create.

What are DreamCoins?

The currency for pictures, videos, voice lines and thinking models. New accounts get free coins; plans add more every month.

I paid but nothing changed

Crypto payments are credited after network confirmation (usually a few minutes). Telegram Stars are credited instantly. If it takes longer than an hour, contact us with the payment time.

A generation failed

Failed generations refund their coins automatically.

How do I delete my account?

Profile → Delete account. Your chats and characters are removed.